Politique de confidentialité

Privacy Policy

This Privacy Policy explains how Kalivoro collects, uses, protects, and shares the personal data of users who use our website or make a purchase. We are committed to complying with the General Data Protection Regulation (GDPR) and ensuring the confidentiality of your information.

Personal Data Collected We collect the following information when voluntarily provided by the user:

  • Contact details: first name, last name, email address, postal address, phone number.

  • Order-related data: purchased products, amount, shipping address, payment method.

  • Usage data: visited pages, IP address, device type, cookies.

  • Customer support messages: sent via email or contact form.

Use of Data We use your data for the following purposes:

  • Processing and shipping orders.

  • Sending order and delivery confirmations.

  • Improving the user experience on the website.

  • Providing effective customer support.

  • Managing returns, refunds, and disputes.

  • Sending marketing communications only with user consent (newsletters, offers, and similar content).

Legal Basis for Processing Data is processed on the following legal bases:

  • Performance of a contract: order processing.

  • User consent: newsletter subscription.

  • Legitimate interest: improving website functionality and preventing abuse.

  • Legal obligation: accounting and invoicing.

Cookies and Similar Technologies Our website uses cookies to:

  • Ensure proper functioning of the website.

  • Save the shopping cart.

  • Analyze website traffic.

  • Improve website performance.

Users can manage cookie settings in their browser.

Data Sharing Data is only shared with entities necessary to provide the service:

  • Payment providers such as Stripe, PayPal, or similar services.

  • Logistics companies and delivery services.

  • Marketing platforms only with user consent.

  • Hosting services and analytics tools.

We do not sell users' personal data.

Data Retention

  • Order-related data is kept for 5 years for legal reasons.

  • Marketing data is kept until the user withdraws their consent.

  • Cookies are kept according to browser settings.

  • Data is deleted or anonymized once it is no longer needed.

Data Security We use appropriate security measures, such as encrypted HTTPS connections, restricted access to data, and secure information storage. However, no system is completely infallible.

User Rights (GDPR) Users have the right to access their data, correct it, delete it, object to its processing, restrict its processing, and request data portability. To exercise these rights, contact us at: contact@kalivoro.com

Policy Changes We reserve the right to update this policy at any time. The latest version published on this page is always the valid one.

Contact For any questions regarding privacy, contact us at: contact@kalivoro.com